Privacy Policy

Introduction

This Privacy Policy explains how RapidixHome collects, uses, and handles information when you use this website or send us a maintenance enquiry. RapidixHome provides home and property maintenance services for residential and commercial properties in selected areas across Dubai.

Information you provide to us

We collect the information you choose to submit when you contact us. This may include:

• Your name
• Your phone number
• Your email address
• Your property type
• The Dubai area or location you tell us about
• The service you are requesting
• A description of the problem or work you need

How we use your information

We use the information you provide to respond to your enquiry and to support the service request process. This may include:

• Replying to your enquiry and asking for any detail needed to understand the request
• Reviewing quotation and service requests
• Coordinating the requested maintenance service
• Communicating with you about your request
• Operating and maintaining the security of this website

How we communicate

Where you provide the relevant details, we may contact you by phone, WhatsApp, or email about your enquiry. RapidixHome uses your details to respond to your service request. These enquiry forms are not used to add you to marketing lists.

Technical and server information

Like most websites, our hosting platform may automatically receive basic technical information when this site is loaded, such as request and log details. This information is used to operate and secure the website rather than to identify individual visitors for other purposes.

Cookies and analytics

This website does not currently use advertising or analytics tracking cookies of its own. Some pages display an embedded Google Map, and Google may set its own cookies when that map is loaded. If we later add analytics, marketing tags, or consent tools, this policy will be updated to describe them.

Third parties and service providers

We may rely on a small number of third-party providers to operate this website and handle enquiries, such as website hosting and communications services, and the Google Maps embed. Because these providers may process information on our behalf, we do not claim that your information is never shared with any third party. We do not sell your personal information.

How long we keep information

We keep enquiry information only for as long as reasonably needed to respond to your request, coordinate any agreed service, and meet record-keeping or legal obligations. We do not retain personal details longer than necessary for these purposes.

Your choices and requests

You can ask us about the information we hold about you or ask us to update or remove it where reasonable. Some information may need to be kept where it is required to complete a service or meet a legal or record-keeping obligation. Contact us using the details below to make a request.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website or how enquiries are handled. The most current version will always be shown on this page.

How to contact us

If you have questions or want to make a request, contact RapidixHome by email at rapidixhome@gmail.com or by phone on +971 55 910 2428.