Terms & Conditions
The terms that apply when you use the RapidixHome website and send us a service or quotation enquiry.
These Terms & Conditions apply to the use of the RapidixHome website at rapidixhome.com.
Overview
These Terms & Conditions apply when you use the RapidixHome website and submit service or quotation enquiries. By using the website and sending us a request, you agree to these terms.
Using this website
This website provides information about RapidixHome home and property maintenance services in selected areas across Dubai and a way to send enquiries. Please use it lawfully and provide accurate information when contacting us.
Service and quotation enquiries
The forms, phone, WhatsApp, and email channels on this website are used to send service requests and quotation enquiries. Sending an enquiry is not a confirmed booking, quotation, or contract. We review the information you provide and respond with the appropriate next step.
Service scope and quotations
The required service, work scope, labour, and any materials or parts depend on the condition of the property and the fault or work involved. Where a quotation is provided, it reflects the information available at the time and the scope agreed with you. This website does not display fixed prices, guarantees, or warranty periods.
Information you provide
You are responsible for the accuracy of the information you submit, including property type, location, access details, and the description of the problem or work needed. Accurate details help us understand the request and respond appropriately.
Property access and scheduling
Any visit depends on access to the property and a mutually agreed time. You or an authorised person should arrange access and provide any information needed for the technician to attend safely.
Scope changes and additional work
Further work may be needed if additional faults are found, conditions differ from what was described, or the scope changes. Any additional work will be discussed before it is carried out.
Materials and third-party products and services
Some services may involve materials, parts, or third-party products and services. Where relevant, these are arranged as part of the agreed scope. This website may also link to or embed third-party pages, such as Google Maps, which are governed by their own terms.
Your responsibilities
Please keep the property and the affected area reasonably safe and accessible, and let us know about any known hazards, restrictions, or access requirements that could affect the work.
Pre-existing property conditions
Older or pre-existing conditions, underlying damage, and issues outside the agreed scope may affect the work that can be completed. The technician will explain what they observe where practical.
Intellectual property
The text, layout, and branding on this website belong to RapidixHome or its content providers and are made available for your personal use and to review our services.
Website availability
We aim to keep the website available, but it is provided on an as-is basis and may be temporarily unavailable for maintenance or reasons outside our control.
Limitation of liability
To the extent permitted by law, RapidixHome is not liable for losses arising from your use of this website that are not caused by our failure to take reasonable care. Nothing in these terms limits liability that cannot lawfully be limited.
Changes to these terms
We may update these Terms & Conditions from time to time. The current version will be shown on this page.
How to contact us
If you have questions or want to make a request, contact RapidixHome by email at rapidixhome@gmail.com or by phone on +971 55 910 2428.
Vertmont Tower, Jumeirah Village Circle, Dubai, UAE